Privacy policy

When we collect your personal data we undertake to comply with the applicable laws and regulations.

 

1. IN CHARGE OF PROCESSING YOUR PERSONAL DATA

RFSEAU
Headquarters ZA des Essards, 3 rue Fernand Pelloutier – BP 117, 38130 Échirolles – France
Capital stock: 241,000.00 euros
RCS (Trade and Companies Register) of Grenoble 061 501 615
Intracommunity VAT: FR 90 061501615
E-mail: contact@rfseau.com
Telephone: +33 (0)4 76 33 62 62

 

2. DATA PROTECTION OFFICER

Christian Rossi, Chief Executive Officer
2, rue Raymond Pitet 38100 Grenoble, France
E-mail: mesdonneesperso@groupe-samse.fr
Telephone: +33 (0)4 76 85 78 00

 

3. TERMS AND CONDITIONS OF PERSONAL DATA COLLECTION

We undertake to obtain your express and prior consent before processing your personal data.
Your personal data may be collected via various channels, for example:

  • By filling out a form for participation in a commercial or promotional operation;
  • By subscribing to our newsletter;
  • By contacting our customer service department by phone, e-mail or mail;
  • By opening an account;
  • By signing up to one of our loyalty schemes;
  • By opening an account on our site;
  • By purchasing a product on our site.

We may also collect your personal data via cookies which we use when you are browsing our website.

 

4. CATEGORIES OF PERSONAL DATA

When you consent to providing us with your personal data, we will usually ask for your contact details (e.g. surname, first name, address, telephone number, e-mail, IP address, etc.). In some circumstances we may ask for additional data (e.g. when opening an account, going on a trip as part of a promotional operation, etc.).

 

5. PURPOSE OF PROCESSING DATA

Depending on the extent of your consent, the personal data which we collect will allow us to:

  • Get in touch with you in order to respond to your questions;
  • Send you commercial and promotional information (newsletters, catalogs, adverts, etc.);
  • Manage your account with us;
  • Manage your participation in our commercial and promotional operations;
  • Process your product orders;
  • Conduct satisfaction surveys in order to improve our offers;
  • Improve the functioning of our sites;
  • Deal with your complaints;

 

6. MANAGING YOUR SUBSCRIPTIONS TO OUR COMMUNICATIONS

We will only send you commercial and promotional materials after having received your prior express consent for us to do so.

You can unsubscribe from all future communications from us at any time, by using one of the following options:

  • by clicking on the “unsubscribe” link at the bottom of our newsletters and e-mails;

Due to the time required to process your request and our mailing schedule, you may receive communications from us which are already being prepared on the day of your request to unsubscribe.

 

7. RECIPIENTS OF PERSONAL DATA

Depending on the extent of your consent, the recipients of your personal data may include:

  • RFSEAU only;
  • RFSEAU and other companies in the SAMSE group (the list of companies can be found on: groupe-samse.fr);

In any case, we may share your personal data with our third-party service providers to conduct a number of processing operations on our behalf. These service providers act as subcontractors to process your personal data. We require our service providers to protect the confidentiality and security of your personal data effectively and to comply with the applicable regulations.

Your personal data will not be published without your knowledge, nor will it be exchanged, transferred or given to third parties.

 

8. TRANSFERRING PERSONAL DATA

Your personal data may be processed by a service provider located in a country outside of the European Union. Please be aware that the applicable regulations relating to the protection of personal data in some of these countries do not offer an adequate level of protection. We therefore take all the appropriate measures to ensure the privacy and security of your personal data.

We may have to transfer (part of) our business to another company. This transfer of ownership could include the transfer of your data.

We will not disclose your personal data without your prior permission unless required by law.

 

9. DATA RETENTION PERIOD

We will only keep your personal data for a period of time which is reasonable and necessary taking into account your wishes and the purpose of processing it.

 

10. TECHNICAL AND ORGANIZATIONAL SECURITY MEASURES

We are committed to taking the appropriate technical and organizational security measures to protect against any damage, destruction or illegal use of your personal data. These security measures may include using secure registration forms, data encryption and restricted access to your personal data.

 

11. COOKIES

We invite you to visit our COOKIES page

 

12. YOUR RIGHTS

You have the right to access, amend and oppose your personal data. You can exercise this right at any time by contacting us using the contact details in article 1 “In charge of processing your personal data”.

 

13. CHANGES TO OUR PERSONAL DATA POLICY

We can make changes to this policy at any time. We therefore encourage you to visit this page regularly.